MY VIN SEEK • CUSTOMER SUPPORT
Support & Tickets
Need help with a VIN, order, report, refund, or account question? Start a live chat or submit a support ticket.
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Live Chat
Use the chat bubble on this website for real-time support when an agent is available.
Open Live Chat →🎫
Submit a Ticket
Send your support request to our Tawk.to ticket inbox. Include your order number and VIN when relevant.
Create Support Ticket →📚
Knowledge Base
Browse common VIN, ordering, delivery, and support questions before opening a ticket.
Open Knowledge Base →Ticket email: tickets@myvinrecord.p.tawk.email
What to include
- Your order number, if you have one.
- The 17-character VIN, if the request is vehicle-specific.
- The email used at checkout.
- A short description of the issue and what you need us to check.
Important
Do not send payment-card numbers, security codes, passwords, or other sensitive payment credentials through chat or email.