7-Day Refund Policy

MYVINSEEK offers a 7-day refund request window for eligible purchases. A refund request must be submitted within seven (7) calendar days after the purchase date.

Eligible refund circumstances

• A report was delivered blank or materially inaccessible because of a technical failure attributable to MYVINSEEK.
• You were charged more than once for the same report because of a duplicate transaction.
• Another refund circumstance expressly stated on the applicable product or checkout page.

Requests that ordinarily do not qualify by themselves

• General dissatisfaction with information contained in a report.
• Information that was unavailable because a data source did not contain records for the vehicle.
• Changes of mind after the report has been successfully delivered.

How to request a refund

Use the contact details published on the website and include your order number, purchase email address, and a brief description of the issue. Refund requests are reviewed against the applicable order and the policy in effect at the time of purchase.